đź“ś PRIVACY POLICY

Redha Perfumes – United Arab Emirates

Effective Date: 01-01-2026
Last Updated: [14-02-2026

Redha Perfumes (“Company”, “we”, “our”, “us”) operates an online perfume store specializing in Oud and luxury fragrances within the United Arab Emirates (UAE).

This Privacy Policy is issued in compliance with:

  • Federal Decree-Law No. 45 of 2021

  • Federal Law No. 15 of 2020

  • Applicable UAE eCommerce and cybersecurity regulations

1. Collection of Personal Data

We may collect the following categories of personal data:

  • Full name

  • Email address

  • Mobile number

  • Billing and shipping address

  • Payment details (processed securely via third-party gateways)

  • IP address and device information

  • Transaction history

We only collect data that is necessary for legitimate business purposes.

2. Legal Basis for Processing

We process your data under the following lawful bases:

  • Performance of a contract (order processing & delivery)

  • Legal compliance under UAE laws

  • Customer consent (marketing communications)

  • Legitimate business interests

3. Purpose of Data Usage

Your personal data may be used for:

  • Order processing and shipment

  • Customer service and support

  • Fraud prevention and security monitoring

  • Compliance with UAE regulatory authorities

  • Marketing (only with consent)

4. Data Storage & Security

We implement:

  • SSL encryption

  • Secure hosting infrastructure

  • Restricted access controls

  • Payment gateway compliance (PCI-DSS standards)

We do not store full credit/debit card information.

5. Data Sharing

We may share data strictly with:

  • Licensed courier companies in UAE

  • Approved payment processors

  • Government or regulatory authorities (if legally required)

We do NOT sell personal data to third parties.

6. Cross-Border Data Transfers

If data is transferred outside the UAE, it will only be transferred to jurisdictions providing adequate data protection standards in accordance with UAE data protection regulations.

7. Customer Rights (Under UAE Law)

You have the right to:

  • Request access to your personal data

  • Request correction of inaccurate data

  • Request deletion (where legally permissible)

  • Withdraw consent for marketing communications

Requests can be sent to:
📧 [Insert Official Email Address]

8. Data Retention

Personal data will be retained only as long as required for:

  • Legal compliance

  • Accounting and tax obligations

  • Warranty or dispute resolution

đź“„ TERMS & CONDITIONS

Redha Perfumes – UAE

Effective Date: 14-02-2026

These Terms govern your use of the Redha Perfumes website and online store in compliance with UAE laws including:

  • Federal Law No. 15 of 2020

  • Federal Decree-Law No. 14 of 2023

1. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old

  • You have legal capacity under UAE law

  • All information provided is accurate

2. Product Information

We specialize in authentic Oud and luxury fragrances.
Product images are for illustration purposes. Slight variations may occur.

3. Pricing & VAT

  • All prices are listed in AED

  • VAT (5%) is included where applicable

  • Prices may change without prior notice

4. Orders & Acceptance

An order is legally binding only after:

  • Successful payment authorization

  • Official confirmation email issued by Redha Perfumes

We reserve the right to cancel orders due to:

  • Pricing errors

  • Stock unavailability

  • Suspected fraud

5. Payment Terms

Payments are processed via secure third-party providers.
Redha Perfumes is not responsible for payment gateway technical failures.

6. Delivery Policy

  • UAE delivery: 2–5 working days

  • Delays due to force majeure (natural disasters, government restrictions, etc.) are not our liability

  • Risk transfers to customer upon confirmed delivery

7. Returns & Refunds (Consumer Protection Compliance)

In accordance with UAE Consumer Protection Law:

  • Returns accepted only for defective, damaged, or incorrect products

  • Return request must be made within 48 hours of delivery

  • Product must be unused and in original packaging

  • Refunds processed within 7–14 business days after approval

For hygiene reasons, opened perfumes cannot be returned unless defective.

8. Intellectual Property

All website content including:

  • Logo

  • Brand name

  • Product images

  • Text & design

Are protected under UAE intellectual property laws. Unauthorized use is strictly prohibited.

9. Limitation of Liability

Redha Perfumes shall not be liable for:

  • Indirect or consequential damages

  • Allergic reactions due to fragrance sensitivity

  • Misuse of products

Customers are advised to perform patch testing where necessary.

10. Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of the United Arab Emirates.

Any disputes shall be subject to the exclusive jurisdiction of the competent courts of the UAE.

11. Contact Information

Company Name: Redha Perfumes
Country: United Arab Emirates
Email: sales@redhaperfumes.ae
Phone: +971 58 201 5009

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